We will guarantee 24 hour shipping after payment with UPS or DHL. Our commitment to timely delivery is unmatched in the industry. You can have peace of mind knowing that your order will arrive on time and in perfect condition. We use the most reliable shipping methods available to ensure your satisfaction. We strive to exceed your expectations with every purchase.
Bank Transfer
As of now we do accept only bank transfer as payment method. Once you got the final estimate you will be required to make a full transfer into our bank account.
Remember to specify the order ID as a reference, so it will be easier for everyone to process the order faster and better.
You can transfer the full amount when requested, into our bank account. Here are the details:
Benificiary: Natural Health Consultants International BV
IBAN: NL56RABO0366175890
BIC/SWIFT: RABONL2U
Your order will be shipped with either UPS or DHL, depending on availability. We use only the most reliable and efficient delivery services to ensure your package arrives in a timely manner. For customers in the Netherlands, Germany, and Belgium, you can expect next-day delivery. For other European countries, delivery typically takes two to three working days. Rest assured that we are committed to providing you with the best possible service and will work diligently to ensure your satisfaction.
As a responsible company that values its customers, we understand the need to provide a seamless return experience. Hence, we offer a 30-day return policy for all unopened and unused oils. Our policy is fully compliant with European legislation regarding product returns, ensuring that you have complete peace of mind when shopping with us. We strive to exceed our customers’ expectations by consistently providing high-quality products and exceptional service. So you can rest assured that your satisfaction is our top priority.
Erocann is meticulously produced under the most stringent quality conditions imaginable. Every step of the production process is carefully monitored and managed to ensure that the product that reaches your hands is of the highest possible quality. We take pride in our commitment to excellence and strive to exceed all expectations.
The production of Erocann takes place according ISO9001 | ISO22000 | ISO13485
At our company, we hold our customers in the highest regard. Their satisfaction is our top priority, which is why we have developed an unparalleled product care program. Our commitment to ensuring that every aspect of our customers’ experience exceeds their expectations is unwavering.
For our contact details please visit our contactpage
Not satisfied with your order? At Erocann you can return your order free of charge for up to 30 days. Unopened products will be fully refunded. In the event of a return, please send us an email to info @ erocann.com
Effective Date: 10.02.2025
To be eligible for a return, the following conditions must be met:
To start the return process, please follow these steps:
Natural Health Consultants International BV
Bosscheweg 60A – Unit 6
5735GW Aarle Rixtel
Netherlands
If you received a defective or damaged item, please contact us within 7 days of receiving the product for an exchange. We will cover the shipping costs for defective items.
This return policy complies with Dutch consumer protection laws and the European Union’s Consumer Rights Directive. If you have any questions regarding your rights, please contact us at kundenservice@candropharm.com.
For any inquiries about returns or refunds, you can reach us at:
📧 Email: kundenservice@candropharm.com
📍 Address: Bosscheweg 60A – Unit 6, 5735GW Aarle Rixtel, Netherlands
Thank you for shopping with Erocann.com!