For all orders over € 50 EUROS, we offer FREE SHIPPING!

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For all orders over € 50 EUROS, we offer FREE SHIPPING!

Customer Service

How Can We Help You?

We will guarantee 24 hour shipping after payment with UPS or DHL. Our commitment to timely delivery is unmatched in the industry. You can have peace of mind knowing that your order will arrive on time and in perfect condition. We use the most reliable shipping methods available to ensure your satisfaction. We strive to exceed your expectations with every purchase.

Bank Transfer

As of now we do accept only bank transfer as payment method. Once you got the final estimate you will be required to make a full transfer into our bank account.

Remember to specify the order ID as a reference, so it will be easier for everyone to process the order faster and better.

You can transfer the full amount when requested, into our bank account. Here are the details:

Benificiary: Jatwa holding BV

IBAN: NL62RABO0334696178
BIC/SWIFT: RABONL2U

 

From the 15th of May also the following payment options

Your order will be shipped with either UPS or DHL, depending on availability. We use only the most reliable and efficient delivery services to ensure your package arrives in a timely manner. For customers in the Netherlands, Germany, and Belgium, you can expect next-day delivery. For other European countries, delivery typically takes two to three working days. Rest assured that we are committed to providing you with the best possible service and will work diligently to ensure your satisfaction.

As a responsible company that values its customers, we understand the need to provide a seamless return experience. Hence, we offer a 30-day return policy for all unopened and unused oils. Our policy is fully compliant with European legislation regarding product returns, ensuring that you have complete peace of mind when shopping with us. We strive to exceed our customers’ expectations by consistently providing high-quality products and exceptional service. So you can rest assured that your satisfaction is our top priority.

Erocann is meticulously produced under the most stringent quality conditions imaginable. Every step of the production process is carefully monitored and managed to ensure that the product that reaches your hands is of the highest possible quality. We take pride in our commitment to excellence and strive to exceed all expectations.

The production of Erocann takes place according ISO9001 | ISO22000 | ISO13485

At our company, we hold our customers in the highest regard. Their satisfaction is our top priority, which is why we have developed an unparalleled product care program. Our commitment to ensuring that every aspect of our customers’ experience exceeds their expectations is unwavering.

For our contact details please visit our contactpage